Plain English summary: Use Hanna AI for lawful hospitality operations. Pay your subscription on time. Your data stays yours. We work hard to keep the service running but cannot guarantee 100% uptime. Either party can end the contract with 30 days notice.
These Terms of Service ("Terms") govern your use of the Hanna AI platform, operated by Hanna AI Ltd, a company registered in England and Wales (Companies House number 17119925) ("Hanna AI", "we", "us").
By signing up for or using the Hanna AI platform, you ("Customer", "you") agree to these Terms. If you are signing up on behalf of a business, you confirm you have authority to bind that business.
Hanna AI provides a cloud-based hospitality management platform for restaurants and bars, including AI-powered booking, guest management, point-of-sale functionality, and operational tools ("the Service"). The specific features available depend on your subscription plan.
We reserve the right to modify, add, or remove features from the Service with reasonable notice. We will not materially reduce core functionality without giving you the option to exit your contract.
Where offered, free trials or waived setup fees are available to new customers during our launch period. We reserve the right to modify or end promotional offers with reasonable notice. Trial periods do not automatically convert to paid subscriptions without your explicit confirmation.
You agree to:
You retain ownership of all data you input into the Hanna AI platform, including your guest data. We process this data on your behalf as a data processor.
We are the data controller for data you provide directly to us (e.g. your account information). Our Privacy Policy explains how we handle both categories of data.
On termination of your subscription, we will provide you with an export of your data within 30 days and then delete it from our systems within 90 days, unless legal obligations require us to retain it longer.
We aim for 99.5% monthly uptime for the core booking and POS functionality. Planned maintenance will be communicated in advance where possible and scheduled outside peak service hours.
Support is provided via email to [email protected]. Response times and SLA commitments vary by plan — Platform plan customers receive priority support.
To the extent permitted by law, Hanna AI's total liability to you for any claim arising from these Terms or your use of the Service shall not exceed the total fees paid by you in the three months preceding the claim.
We are not liable for indirect, consequential, or special losses, including loss of revenue, loss of data, or loss of business opportunity, even if we have been advised of the possibility of such losses.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms. We will give you at least 30 days notice of material changes via email. Continued use of the Service after that period constitutes acceptance of the updated Terms.
Questions about these Terms? Email