OpenTable's TrustPilot score is 1.4 out of 5. Its per-cover charges can cost a busy UK restaurant £14,000 or more per year. And its customer support reputation among UK operators is poor. If you're looking for alternatives, you're not alone — and there are genuinely good options.
This is an honest comparison. We're one of the alternatives listed, so we've tried to be fair about where others are stronger.
Before comparing platforms, it's worth being clear about what actually matters for a UK restaurant or bar:
ResDiary is the most established UK-focused commission-free alternative to OpenTable. It has been operating since 2006 and is widely used across the UK, Ireland, and Australia. The model is a flat monthly fee with zero commission on bookings from any channel, including Google Reserve and their own Dish Cult discovery platform.
ResDiary is a solid, established choice for UK venues that want commission-free booking with strong integrations. It doesn't offer AI conversational booking, guest memory, or a built-in POS — but if those aren't priorities, it's a reliable option with good UK presence.
SevenRooms is a US-based platform that has expanded aggressively into the UK market, focusing on guest personalisation and multi-venue operators. It's a premium product with premium pricing, positioned more at hotel F&B and large restaurant groups than independent venues.
SevenRooms is powerful for large groups with complex CRM needs and budget to match. For independent UK restaurants and bars, the cost and complexity are often disproportionate.
Dojo Bookings is available to venues already using Dojo for card payments — which gives it a natural integration advantage. The booking system itself is straightforward, with Google Reserve, SMS reminders, and pre-order capability. Pricing is transparent and monthly.
If you're already on Dojo for payments and want a clean, well-priced booking system, Dojo Bookings is a practical choice. The limitation is the Dojo dependency — you're locked into their payment ecosystem.
We've tried to be honest about the others, so we'll try to be honest about ourselves too — including where we're not the right choice.
Hanna AI is different from the above in one fundamental way: it's not a booking system with some AI features added. It's built from the ground up as an AI platform that happens to handle bookings, orders, payments, guest memory, and operations in a single integrated system.
Where Hanna AI isn't the right fit: venues looking for a discovery platform — a marketplace that sends new diners your way. Hanna AI is direct booking infrastructure. We help you convert and retain guests who already know you. If your primary challenge is getting found by new diners, a marketplace platform may serve you better as a first step.
Hanna AI is currently live at Hotori restaurant in London EC4A and Dovetail Bar — both running every service on the platform since 2024.
The best OpenTable alternative depends on what you actually need. If you want commission-free booking with proven UK presence and no complexity, ResDiary is the safe choice. If you're already on Dojo payments, Dojo Bookings is the clean option. If you want an AI-powered platform that handles booking, operations, guest intelligence and payments in one system — and you're prepared to be an early adopter of something genuinely new — Hanna AI is worth a conversation.
Hanna AI is built for UK restaurants and bars. AI conversational booking, guest memory, full POS — zero per-cover commission. See it running live at Hotori restaurant in London.
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